One shared desk for every client request
The shared desk for client requests. Triage, assign, and resolve every inbound request from one place — so nothing slips between inboxes.
No credit card · From €29/mo
- New
Invoice shows the wrong VAT rate
Acme Logistics
- In Progress
Reschedule the kitchen install
Vela Interiors
- Done
Refund a duplicated charge
Nimbus Fitness
1 queue
for the whole team
42m
avg. first response
Zero
requests lost in inboxes
Everything the desk needs
Purpose-built for teams that live and die by their response time.
Shared request inbox
Every inbound request lands in one queue with status and priority. Filter New, In Progress, or Done at a glance.
Client registry
Each request is linked to the client who sent it, with their full history one click away.
Assignee & timeline
Assign the right person and keep a clean activity timeline of notes and status changes per request.
Live dashboard
Open vs. resolved counts, unassigned alerts, and team workload — always current, never a spreadsheet.
Capture from anywhere
Email, intake form, phone, or chat — log requests from any channel without losing context.
Roles for your team
Admins run the desk and billing; members work their assigned requests. Backed by real org auth.
How it works
Requests land in one inbox
Clients reach you however they like. Everything arrives as a tracked request, not a buried email.
Triage and assign
Set priority, pick an owner, and move it into In Progress. The whole team sees who has what.
Resolve and report
Reply on the timeline, mark it Done, and watch your open/closed counts update live.
Simple, flat pricing
One plan, your whole team. Start free and upgrade when the desk gets busy.
Pro
€29/mo
- Unlimited requests & clients
- Your whole team, admin & member roles
- Activity timeline on every request
- Live dashboard & workload view
Questions
- Who is ShiftDesk for?
- Small services teams — agencies, studios, accountants, trades — that handle a steady stream of client requests and need one shared place to track them.
- How is this different from email?
- Email hides requests in personal inboxes. ShiftDesk gives the whole team one queue with status, owners, and a per-request timeline.
- Can I see what my team is working on?
- Yes. The dashboard shows open vs. resolved counts and each member's workload, and every request shows its current assignee.
- Do clients need an account?
- No. Requests come in by email, form, phone, or chat. Your team works them inside ShiftDesk.
Get your team on one desk
See ShiftDesk with realistic sample data — no signup needed.